Условия, возвраты и данные
Как устроены оплата, выдача и возврат денег — коротко и без мелкого шрифта
MainShot обрабатывает ваши фотографии товаров: убирает фон, ставит товар на белый холст с нужными полями и отдаёт файл в размере и формате той площадки, которую вы выбрали. Съёмкой мы не занимаемся — снимок приносите вы.
One photo — 1.19 USDT on BSC. No card, no sign-up. Payment goes through the payment provider NOWPayments: we issue an invoice, you pay on their page. That is safer for you — the money goes through a company that processes payments for thousands of services, not «somewhere to a wallet». Processing starts once the network confirms the payment.
Один готовый файл под выбранную площадку: белый фон, товар по центру с полями, нужный размер, формат и вес. Ссылка на скачивание живёт 15 минут после готовности. Файл удаляется сразу, как только вы подтвердите, что скачали его.
The order lives in the browser where you started it. We ask for no name, no email, no password — which means we have no way to recognise you on another device. That is the price of anonymity, and we say it plainly. Started on a computer — finish on a computer. Close the tab and come back to the same browser, and the order will be there. But if the device itself dies and you saved nothing, there is no way left to reach the order. You have three options. The simplest — finish where you started: do not close the tab until you have the photo. The most reliable — start through our Telegram bot: the finished photo arrives as a document in the chat, and neither the tab nor the device matters any more. If you have no Telegram — the payment screen lets you save a link to the order, and it opens on any device. Honestly: that link IS your order. Whoever gets it can take the photo. Do not post it in group chats and keep it like a key. And most importantly: even if you lost everything, we will refund the money — how, is written below.
We ask for no name, no email, no phone, no passwords — and we store none of them. There is no account here. Paying in crypto means no payment details reach us either. The uploaded photo and the finished file live exactly as long as the order needs: the original is deleted right after processing, the finished file right after the download. What we do keep, and why. For every payment we hold the transfer hash, the network, the address and the amount. This is not personal data: all of it is already written in the blockchain — permanently, openly, available to anyone with any block explorer. We add nothing to it and disclose nothing: we simply write down for ourselves what is already in plain sight. And we keep it for you. There is exactly one reason: so that we can refund you — without the hash and the address there is physically nowhere to send a refund. Retention: everything related to payment and refunds — 30 days, then erased. Thirty days is your window: write within a month and we will sort it out. Technical logs: like any website, the web server records requests, including the connecting address; they live 7 days and exist against abuse. Inside the service your address is used only as an irreversible keyed digest, for rate limits; the address itself never enters our database. Where the photo goes: only to where the processing itself happens — without that there is no file. The payment goes only to the payment provider. Nowhere else. We build no profiles, we do not link orders to each other, and we sell nothing to anyone.
Сервис рассчитан на фотографии товаров. За то, что именно загружено и есть ли у вас права на этот снимок, отвечает тот, кто его загрузил. Мы вправе отказать в обработке конкретного файла.
Идеального результата на сложных предметах — стекло, мех, сетка, белое на белом — не гарантирует никто, и мы тоже. Поэтому проверка идёт ДО оплаты и бесплатно: если снимок рискованный, вы увидите предупреждение и решите сами.
Возвраты
We refund only when it is PROVEN the work failed on our side: processing did not happen, no valid file came out. This is not a matter of taste — the system itself runs 19 checks, and if it says there is no result, there genuinely is none. We also refund if you paid but never got the file: the device was lost, the connection dropped, the tab closed. The money is yours. The photo itself cannot be restored — it is deleted right after delivery, and the original after the order.
Не возвращаем, если файл выдан и прошёл проверку. «Не понравилось», «передумал», «хочу другой вариант» — не основание: что оплачено, то и выдано, ровно то, что прошло проверку. Если перед оплатой показали предупреждение о риске и вы продолжили — тоже не возврат.
To the address the money came from, minus the BSC network fee, by hand — within 72 hours of the review
Если что-то пошло не так
Refunds are handled by our bot — it walks you through it
The number says which order it is, the hash proves you are the one who paid it; the rest is a cross-check
- Order number — shown on the payment, processing and ready screens, tap to copy
- One line on what went wrong — that is enough
- Amount and the date with an approximate time of the transfer
- Transfer hash — your wallet gives it after sending. This is the main one
- Network — for us it is BSC
- The address you paid from — that is where the refund goes
How to get a refund. Open @MainShotBot and tap “Refund”. The bot asks for the order number, then the transfer hash, then a few details for cross-checking — paste and send. It reads the blockchain itself, checks one against the other and answers straight away, with the reason.
Every refund is carried out manually, with a full review — on the facts of that particular order, not by a blanket rule. The checking itself is arithmetic: does the number match the hash, did the money arrive, did we deliver the file. The answer comes to the same chat.
We do not ask for a wallet: the money goes back where it came from. One exception — if you paid from an exchange. We cannot send it back there, so the bot will ask for your own wallet address and explain why.
Updated: 5 September 2026